Certification of IT Service Management Systems according to the MSZ ISO/IEC 20000-1:2019 standard
Request for Quotation
Steps of certification procedures
General terms and conditions
With the continuous spread and development of information technology (IT), both IT infrastructure and IT systems are becoming increasingly integrated into the operations of companies and institutions. Experience shows that organizations seeking to optimize the operation and development of their IT systems and infrastructure are interested in proven, well-established best practices.
Applying service management system standards has many benefits: they facilitate the management of the service lifecycle from planning to utilization and development, thereby increasing the value of the service for both clients and service providers. They provide continuous transparency, enabling ongoing improvement in efficiency, effectiveness, and productivity. IT service management is of paramount importance for most executives, and its absence can negatively affect competitiveness, as excessive time and money must be spent on maintenance and management instead of supporting new initiatives.
The MSZ ISO/IEC 20000-1 standard covers requirements for the management system, service management planning and implementation (including changes), system capacity, required service levels during changes, financial cost planning, information security management, relationship and supplier management, handling of unforeseen events and problems, as well as software management and distribution. The MSZ ISO/IEC 20000-1 standard aims to promote the adoption of a unified, process-based approach. The MSZ ISO/IEC 20000 series applies to both large and small organizations.
We recommend it to organizations that:
- wish to bid on tenders with their services;
- require a unified approach from all providers in a supply chain;
- want to benchmark their IT service management against other organizations;
- seek an independent assessment as a baseline;
- aim to improve their services and service quality;
- wish to demonstrate their ability to deliver services that meet client requirements.
MSZT’s well-trained auditors and experts are prepared to provide certification according to the standard. It is also possible to harmonize existing MSZ EN ISO 9001 and/or MSZ ISO/IEC 27001 management systems with the MSZ ISO/IEC 20000-1 standard. We offer our partners integrated certification of two or three systems together.
What should you do if you wish to become our client?
If you are interested in our offer, please use our provided contact details to ask for information from one of our certification managers. Or alternatively please fill out our "Request for Quotation" form and send it to us. We will welcome you among our clients with pleasure and will send you a customized quotation as a reply.
For any questions, please contact us with confidence.
Contact persons:
Ms. Zsuzsanna Kéki
phone: 06 1 456-6929
e-mail: zs.keki"at"mszt.hu
Mr. Levente Biacsi
phone: 06 1 456-6930
e-mail: l.biacsi”at”mszt.hu